Term Conditions Page

ABOUT US
Trevikb is the exclusive creator of bathroom and kitchen furniture. We specialize in wholesaling luxurious bathroom products including bathroom vanities, faucets, storage/linen/medicine cabinets, mirrors, toilets, shower panels, and a variety of other contemporary bathroom accessories. New models and products are added frequently so that we can offer the latest trends and styles in bathroom design. We offer an incredible selection at the lowest prices! Also, the quality of our products and service is of the utmost importance. We work very closely with our dealers and distributors to build a solid foundation for years of successful business.

PAYMENT POLICY
Trevikb accepts all major credit cards or wire transfers. For prepaid dealers, all payments must be paid in full before any merchandise leaves our warehouse. Dealers who move larger volumes can also apply for payment terms. A credit application and references will be required. An agreement, supplied by the applying dealer, will also need to be signed by both parties. Please check with Trevikb for more details.

ORDERING
Purchase orders are accepted via email only. If an item is in stock, the standard processing time is 1-3 business days. If an item is out of stock, we will notify you and give an estimated replenish date (usually 4weeks). Prepaid dealer orders must be shipped out within 3 business days from the date the Final Payment notification email is sent. Any order where payment is not received is subject to cancellation and subsequent fees. Email all orders to [email protected].

CANCELLATIONS
Orders that are in a processing status can be successfully canceled with our customer service team. Please send those requests to [email protected] Once an order has moved to a fulfillment status and is staged for carrier pickup, we cannot guarantee your request. All orders canceled after fulfillment are subject to a 50% cancellation fee.

SHIPPING POLICY
Once an order is processed, it is then shipped out via LTL (for large items) or FedEx/UPS (for smaller items). Prepaid freight charges will be added to your invoice. Dealers also have the option to use their own freight company; please make a notation on your Purchase Order for this option. Prepaid LTL shipments are curbside delivery only unless otherwise requested. Ship times vary upon final destination; however, the average transit time is 7 business days for the. Please contact Trevikb directly for all orders outside of the continental United States.

RECEIVING SHIPMENT
 If there is visible damage to your shipment, you will be required to inspect the package. Please make sure to note all damages on the Proof of Delivery receipt. If there are major visible damages, please refuse the entire shipment. If only a minor part is damaged, please accept and report all issues to Trevikb immediately. All damages, missing items, or mis-shipped items must be reported within 2 business days of the delivery date. To properly submit a damage claim, we require photos of the box condition & item condition (both zoomed in and zoomed out) so we can properly assess the damage. Please send all pictures to [email protected]. Failure to comply with these rules will disqualify customers from free replacement, and your claim/request may be denied.

WARRANTY
All Trevikb products carry a 2-year warranty on doors and cabinets. If, under normal use and after proper installation by a licensed professional, a Trevikb product should ever have a manufacturer’s defect in materials or workmanship during the warranty period, Trevikb will provide FREE OF CHARGE the parts necessary to resolve the issue, including a full replacement of the product if necessary, at the manufacturer’s discretion. A proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. Defects or damage caused by non-Trevikb parts will void this warranty.
This warranty covers the replacement of all defective parts and finishes. However, damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol, or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Trevikb will not be responsible for labor charges and/or damage incurred in the installation, repair, or replacement of any Trevikb product. Furthermore, the manufacturer shall not be responsible for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to the item. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.
Depending on the jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, province to province, and country to country. RGM Distribution will supply proper instructions on making warranty claims. All Trevikb products are designed for indoor use only. The warranty is not transferable.

PARTS REQUESTS
In order to fulfill parts requests, photos or videos of the damaged/defective part or item may be required. This is necessary to determine resolution. If photos cannot be submitted for any reason, the damaged/defective part must be shipped to our warehouse at the customer’s expense. The part will then be carefully inspected, and necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary. This does not pertain to missing or damaged parts that fall under the Receiving Shipment rules and must be reported to Trevikb within 48 hours of delivery. All Trevikb parts orders carry a 90-day limited warranty.

DISPLAYING DEALER PROGRAM
Trevikb offers a display program to our dealers where any Trevikb item can be purchased for display purposes in your showroom at an additional discount off the regular wholesale price. Please note that the additional discount will be given AFTER pictures of the actual item(s) displayed in the showroom are submitted. If at least 3 vanities are purchased for display, you will then become a Displaying Dealer, and your pricing will move to TIER4. Please check with your Trevikb rep for more information.

BRANDING
All authorized Trevikb dealers must advertise our products as “Trevikb.” Our model names and descriptions must also be used. Selling our products without our Trevikb name is prohibited.

PRIVACY
The privacy of our dealers and customers is very important to us. All online forms are securely encrypted to prevent security theft of personal information. We will not share this information with other marketing or third-party companies.